Refund policy
Returns & Exchanges
We want you to be happy with your purchase.
If you change your mind, we accept returns for exchange or store credit within 60 days of purchase, provided that:
- the items are unused
- they are returned in their original packaging and saleable condition
- proof of purchase is provided.
Unless the item is faulty or supplied incorrectly, customers are responsible for all shipping costs associated with returning an item, including the original shipping charges where applicable.
To start a return, you can contact us at sales@crosswayswoolandfabrics.com.au.
Non-returnable Items
For copyright and product integrity reasons, we cannot accept returns or exchanges for:
- patterns
- books
- haberdashery
- knitting needles and crochet hooks
- skeins we have wound for you
- gift cards
- clearance or final sale items
Faulty, Incorrect or Damaged Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible. We may ask for photographs or additional information to help assess the issue.
Once verified, we’ll happily arrange a replacement or refund.
If you have any questions regarding our Return & Refunds policy, please contact us at sales@crosswayswoolandfabrics.com.au.