Delivery & Returns

Delivery of goods.

Goods may be delivered by Australia Post and/or other reputable courier companies.

We strive to have your order posted by the end of the next business day and delivery may take between 3 and 14 days, depending on your location and Australia Post/Courier’s service. A tracking number will be sent to you via email or sms message.

Whilst every endeavour is made to keep our website up to date, on occasion we do not have some stock available. If all or part of your order is out of stock, we will contact you to explain the situation and options available. In this case, we are happy to refund all or part of your order; send the stock when it becomes available, or send part of your order immediately and the rest at no further charge, once it is back in stock.

Returns and refunds.

Crossways Wool & Fabrics handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 3 days of receipt with a valid reason for return. If the goods are faulty or damaged, we are happy to replace or refund in full. Refunds will be processed promptly and payment made by the same method that you made payment.

All refunds are made at the discretion of Crossways Wool & Fabrics.

Typically, we do not give a refund if you have changed your mind about an item or simply made a mistake on choosing a colour etc. However, as long as the goods returned are in saleable condition, we will accept them for exchange or credit. In this case, you will be responsible for all shipping costs, including those incurred in the original purchase.

Returned goods must be received in the shop within 30 days of Australia Post delivery to you.

We do not accept returns on patterns, books or needles.